Frequently Asked Questions

Need help? Find answers to the most common questions about ordering, shipping, customization, and more. If you don’t see your question, feel free to Contact Us.

Product & Specifications

 

Q: How big are the BigFigs?

  • The base figure is 16” tall. With accessories like hats or hair our figs can be 18” or even taller. 


Q: How much do the BigFigs weigh?

  • The base BigFig weighs about 3 1/2 pounds.


Q: Are the BigFigs customizable?

  • Yes! You can choose colors, accessories, and unit numbers.
  • After your order, we’ll contact you to finalize your customizations.



Ordering & Payment

Q: How do I place an order?

  1. Add all desired items to your cart.
  2. Complete checkout using our secure payment system.
  3. We’ll review your order and contact you to finalize any customizations.

 

Q: Can I add accessories after placing my order?

  • Yes. Just contact us before your order ships.
  • We’ll provide an invoice for the additional items.

 

Q: What payment methods do you accept?

  • We accept all major credit cards, Apple Pay, and PayPal through Shopify’s secure payment system.

 

Shipping & Delivery

Q: Do you offer free shipping?

  • Shipping is free when you order your BigFig and accessories together. 
  • Shipping is also included for additional accessory orders over $50.
  • Please note, international orders are excluded from our free shipping promotion

Q: Do you ship internationally? 

  • Yes, we ship worldwide. Free shipping is not available for international orders.
  • Shipping costs vary by country. Please use the shipping cost estimator to get an estimate.

 

Q: How long does shipping take?

  • Production: 3–7 business days depending on your customizations.
  • Shipping: Typically 3–7 business days within the U.S.; international shipping may take longer.

 

Q: What if I forgot an accessory or want to change my order?

  • Contact us immediately. If your order hasn’t shipped, we can adjust or add accessories.

 

Custom / Special Orders

Q: How can I order a custom figures?

  • Please contact us and let us know what you want. We will create a mock-up of your fig and let you know the cost for the custom fig. 
  • From there we create a custom listing for you with pictures and a price for you to purchase your fig.
  • Here are some of the custom figures we have made:


Q: How do I order additional accessories?

  • Contact us directly with the accessories you want.
  • We’ll send an invoice and ship the items once payment is received.

 

Q: Can I request a completely new accessory?

  • Yes, we love creating new pieces! Contact us with your idea, and we’ll discuss feasibility and pricing.

 

Damage & Warranty

Q: What should I do if part of my order arrives damaged?

  1. Take a clear photo of the damaged item.
  2. Contact us immediately at Contact Us .
  3. We’ll provide a replacement or solution as quickly as possible.

Q: Do you offer a warranty?

  • Yes, all BigFigs come with a limited damage warranty covering manufacturing defects and shipping incidents.

 

Still have questions?

If you can’t find your answer here, don’t worry! You can Contact Usand we’ll respond as soon as possible.